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Privacy Policy

1. Introduction

Horsford Garage Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. When you visit our website, request a quote, book a service, or contact us, we collect and process personal data as explained below.

2. Data Controller

Horsford Garage Ltd
88 Holt Road, Horsford, Norwich, Norfolk, NR10 3DE
Phone: 01603 369808 · Email: horsfordgarage@gmail.com

3. Personal Data We Collect

  • Contact and booking forms: name, phone number, email, vehicle registration, service enquiry details

  • Communications: information shared during phone, email, or in-person contact

  • Website analytics: anonymised IP address, browser/device type, pages visited, session duration via essential and performance cookies—no profiling or advertising cookies used

4. How We Use Your Data

We use personal data to:

  • Provide quotes, schedule and perform services (MOTs, servicing, repairs, tyres, brakes, air conditioning, DPF cleaning)

  • Send confirmations, reminders, and follow-up communications

  • Improve our website and service delivery using anonymised analytics

  • Maintain legal, warranty, financial, and compliance records

5. Legal Basis

  • Contractual necessity: to fulfil your service requests

  • Legitimate interests: to manage and improve our business and website

  • Consent: for follow-up or marketing communications, where opted in

  • Legal obligation: for statutory record retention (e.g., finance, DVSA)

6. Data Sharing

We do not sell or rent your data. It may be shared with:

  • Service providers: website hosting, email, analytics platforms—under GDPR-compliant agreements

  • Legal/regulatory bodies or insurers, when required by law

7. Cookies & Tracking

  • Essential cookies: enable contact forms and site functionality

  • Performance cookies: provide anonymised analytics (e.g., Google Analytics)
    We do not use profiling, advertising, or third-party cookies

8. Data Retention

  • Service and enquiry records: retained up to 7 years for legal, warranty, and financial compliance

  • Analytics session data: individual logs are deleted after 24 months, aggregated analytics may be retained longer

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, restrict, or port your personal data

  • Withdraw consent or object to processing
    To exercise your rights, contact us using the details above. You also have the right to lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access control measures, and staff training to protect personal data. While no system can guarantee absolute security, we follow industry best practices.

11. International Transfers

All data is stored and processed within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy periodically. The Effective Date above will reflect any changes. Continued use of our website implies acceptance of the updated policy.

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